TOP VETERINARY SERVICES
Cochrane Animal Clinic offers leading veterinary care for your pets and working animals.
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LARGE ANIMAL EMERGENCY SERVICES
On call 24 hours a day and 7 days a week we are here for you during your time of need.
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GETTING TO COCHRANE ANIMAL CLINIC
Located only minutes west of Calgary, your pet can be seen quickly at Cochrane Animal Clinic.
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Partners in animal care with Moore Veterinary Centres
UPDATE on how we at Cochrane Animal Clinic are continuing to provide excellent care to your pets and help slow the spread of COVID-19. The updates below are effective March 20, 2020; if our services need to adjust as the COVID-19 crisis evolves, we will send further update emails and postings.
OPENING HOURS
We are offering services from 8:00am – 6:00pm, Monday through Saturday.
COMMUNICATING WITH US
For the short-term we have put in some revised procedures to ensure we are able to help you and your pets as effectively as possible.
Telephone number for urgent/emergency issues: 403-932-5875
Email for non-urgent/non-emergency issues: office@cochraneanimalclinic.com
Text at arrival only for animal drop-off or pick-up, or prescription and food pick-up: 1-403-800-0646 (PLEASE DO NOT CALL THIS NUMBER)
Website: www.cochraneanimalclinic.com
EMERGENCY & ESSENTIAL CARE VISITS
We are providing only emergency and essential care (including puppy vaccinations and necessary dental procedures) at the clinic until further notice. Visits are drop-off only, with patients triaged according to medical needs and order of arrival. Once your pet has been evaluated by our staff, one of our veterinarians will call you to discuss your case and arrange a pick-up time after treatment.
PET DROP-OFF AND PICK-UP
We continue to keep our front door locked. Please call at 403-932-5875 or text at 1-403-800-0646 when you arrive and we will meet you in the parking lot to receive or deliver your pet. Our text messaging system can only accommodate you notifying us of your arrival – please do not use it for other communications.
Unfortunately, our staff cannot assist with getting animals out of your vehicles; instead, we ask that you provide a hand-off of your pet in the parking lot.
NON-EMERGENCY & ELECTIVE MEDICAL ADVICE AND PROCEDURES
For non-urgent medical cases we are offering telephone consultations with a veterinarian to ensure that your pet’s needs are taken care of. If expecting a consult, please answer “No Caller ID” calls on your telephone. Please email us to arrange these appointments (pictures and/or video email submissions are encouraged). You will be contacted by telephone and asked to provide a credit card at the time of booking.
We are not offering elective procedures (spays and neuters, annual wellness checks, mature pet vaccine boosters) until further notice, to save on supplies and support our staff. If you are unsure if your planned visit is considered essential, please email us.
PRESCRIPTION RENEWALS, FOOD ORDERS, AND NON-URGENT REQUESTS
Please email us for any food, prescription or non-urgent requests at office@cochraneanimalclinic.com. We will get back to you within 24 hours.
PRESCRIPTION AND FOOD PICK-UP
We continue to keep our front door locked and are providing a curb-side pick-up for medications and food. Please call at 403-932-5875 or text at 1-403-800-0646 when you arrive and we will bring your order out to you. Our text messaging system can only accommodate you notifying us of your arrival – please do not use it for other communications.
LARGE ANIMAL APPOINTMENTS
Please email the clinic at office@cochraneanimalclinic.com; for emergencies please call us at 403-932-5875. We ask that only one person be present on site for veterinary visits.
PAYMENT
We are no longer accepting cash as a form of payment. We will accept e-transfer (accounting@cochraneanimalclinic.com, please put your family name or invoice number in the comments), credit card over the phone, or debit/credit through the clinic machine.
CLINIC ENHANCED HEALTH & SAFETY PROCEDURES AND VETERINARIAN AVAILABILITY
We have implemented a shift policy so that three separate teams of vets & their support staff have no physical contact with each other, in an effort to protect our staff to the greatest extent possible from COVID exposure, and to support ongoing availability of the clinic for your pets. The clinic is closed and deep sanitized between shifts. For this reason it may be difficult to access your preferred vet as promptly as previously possible, but please continue to make a vet request and we will accommodate as possible.
ILLNESS IN YOUR FAMILY
Please advise us if you or anyone in your household has been sick recently, and preferably send a friend or family member to the clinic with your pet. If you are in quarantine and unable to pick up your food or medications, email us and we will facilitate a drop-off. If you are ill, have traveled in the last 14 days, or have been exposed to COVID we ask that you inform us and we will manage your pet without your assistance and communicate with you via telephone.
MOST IMPORTANTLY
On behalf of the whole Cochrane Animal Team, we THANK YOU for your continued loyal patronage, understanding, and patience during this time, as we try to provide the safest environment for our staff and clients.