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Vets for Kittens

We wish to express our deep gratitude for your kindness and empathy towards our seriously ill dog. We will be recommending your clinic to many as we feel you are superb.–Josephine

I can’t express enough how grateful I am for your commitment to our cat’s care. Thank you for coming in on your day off! Your compassion and commitment are rare these days but truly very appreciated.–Michelle

Thank you for your good care of Sasha. You helped make a sad situation as good as could be and I’m very grateful.–Katherine

TOP VETERINARY SERVICES
Cochrane Animal Clinic offers leading veterinary care for your pets and working animals.
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LARGE ANIMAL EMERGENCY SERVICES
On call 24 hours a day and 7 days a week we are here for you during your time of need.
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GETTING TO COCHRANE ANIMAL CLINIC
Located only minutes west of Calgary, your pet can be seen quickly at Cochrane Animal Clinic.
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Partners in animal care with Moore Veterinary Centres

Here is an UPDATE on how we at Cochrane Animal Clinic are continuing to provide excellent care to your pets and help slow the spread of COVID-19. The updates below are effective as of November 30, 2020. If our services need to adjust as the COVID-19 crisis evolves, we will do our best to keep our clients updated through emails and postings.

OPENING HOURS – NEW HOURS!

We are offering services Monday – Wednesday – Friday 8:00am – 6:00pm, Tuesday and Thursday 8:00am –8:00pm. Saturdays and Sundays 8:00am-6:00pm.

COMMUNICATING WITH US

Telephone number for urgent/emergency issues: 403-932-5875

Email for non-urgent/non-emergency issues: office@cochraneanimalclinic.com

Website: www.cochraneanimalclinic.com

SCOPE OF SERVICE

We are continuing to offer regular practice services including annual wellness exam and vaccines, spays and neuters.

APPOINTMENTS

As of November 9, Cochrane Animal Clinic will be transitioning onto a modified curbside system. Given the current public health situation, and the number of COVID cases in the province of Alberta, we feel it is the responsible way to proceed in order to protect our staff and our clients as best as possible while continuing to be able to provide veterinary care for our patients. As of this time, our doors will remain unlocked and open for food and medication purchases and pick-ups.

In order to keep our clients and staff safe, we are implementing the following protocols:

Clients whose pets have appointments and scheduled surgeries will bring the pet in and hand them off to our support staff. From there, the client will return to their vehicle and all communication with our veterinarians and support staff will be done over the phone. Once the appointment has finished, the client will come back into the clinic to process payment and pick up their pet.
Only ONE person may attend the appointment with their pet. We can continue to offer curbside appointments and product pick-up if you are unable to enter the building alone.
Every person that enters the clinic is required to wear a mask that covers the mouth and nose. We have masks available for purchase ($2/mask) if needed. If you are unable to wear a mask, we can offer curbside appointments and product pick-up.
We ask that you sanitize your hands upon entry into the building.
Please advise us if you or anyone in your household has been sick recently and preferably send a friend or family member to the clinic with your pet. If you are in quarantine and unable to pick up your food or medications, email us and we will facilitate a drop-off. If you are ill, have traveled in the last 14 days, or have been exposed to COVID we ask that you inform us and we will manage your pet without your assistance and communicate with you via telephone.

PET DROP-OFF AND PICK-UP

We currently have our doors open so that you can come in to the clinic to drop off your pet for their appointment. If you prefer curb-side pick-up, please call at 403-932-5875 when you arrive and we will meet you in the parking lot to receive or deliver your pet.

Unfortunately, our staff cannot assist with getting animals out of your vehicles; instead, we ask that you provide a hand-off of your pet in the parking lot or in our reception area.

PRESCRIPTION RENEWALS, FOOD ORDERS, AND NON-URGENT REQUESTS

We have launched a webstore for food and other pet products. Please visit cochraneanimalclinic.com to set up an account. **You can only add items to your cart if you register and create an account. **

You can also email us for any prescription or non-urgent requests at office@cochraneanimalclinic.com. We will get back to you within 2 business days.

PRESCRIPTION AND FOOD PICK-UP

Now that our doors are open, one family member may enter the building to pick up supplies. You must wear a mask and sanitize your hands upon entrance. We can only accommodate 6 people in the waiting area at once, so to ensure social distancing we ask that you step out of the clinic if there is crowding. If you prefer to continue with curbside pick-up- please call at 403-932-5875 when you arrive and we will bring your order out to you.

LARGE ANIMAL APPOINTMENTS

Please email the clinic at office@cochraneanimalclinic.com; for emergencies please call us at 403-932-5875. We ask that only one person be present on site for veterinary visits.

PAYMENT

We will accept e-transfer (accounting@cochraneanimalclinic.com, please put your family name or invoice number in the comments), credit card over the phone, or debit/credit through the clinic machine.

MOST IMPORTANTLY

On behalf of the whole Cochrane Animal Team, we THANK YOU for your continued loyal patronage, understanding, and patience during this time.

OPENING HOURS

We are offering services Monday – Tuesday – Friday 8:00am – 4:00pm, Wednesday and Thursday 8:00am –8:00pm. Saturdays from 8:00am – 4:00pm. Closed on Sundays.

COMMUNICATING WITH US

For the short-term we have put in some revised procedures to ensure we are able to help you and your pets as effectively as possible.

Telephone number for urgent/emergency issues: 403-932-5875

Email for non-urgent/non-emergency issues: office@cochraneanimalclinic.com

Website: www.cochraneanimalclinic.com

PET DROP-OFF AND PICK-UP

Please call at 403-932-5875 when you arrive and we will meet you in the parking lot to receive or deliver your pet.

Unfortunately, our staff cannot assist with getting animals out of your vehicles; instead, we ask that you provide a hand-off of your pet in the parking lot.

NON-EMERGENCY & ELECTIVE MEDICAL ADVICE AND PROCEDURES

For non-urgent medical cases we are offering telephone consultations with a veterinarian to ensure that your pet’s needs are taken care of. If expecting a consult, please answer “No Caller ID” calls on your telephone. Please email us to arrange these appointments (pictures and/or video email submissions are encouraged). You will be contacted by telephone and asked to provide a credit card at the time of booking.

PRESCRIPTION RENEWALS, FOOD ORDERS, AND NON-URGENT REQUESTS

Please email us for any food, prescription or non-urgent requests at office@cochraneanimalclinic.com. We will get back to you within 24 hours.

PRESCRIPTION AND FOOD PICK-UP

We continue to keep our front door locked and are providing a curb-side pick-up for medications and food. Please call at 403-932-5875 when you arrive and we will bring your order out to you.

LARGE ANIMAL APPOINTMENTS

Please email the clinic at office@cochraneanimalclinic.com; for emergencies please call us at 403-932-5875. We ask that only one person be present on site for veterinary visits.

PAYMENT

We are no longer accepting cash as a form of payment. We will accept e-transfer (accounting@cochraneanimalclinic.com, please put your family name or invoice number in the comments), credit card over the phone, or debit/credit through the clinic machine.

CLINIC ENHANCED HEALTH & SAFETY PROCEDURES AND VETERINARIAN AVAILABILITY

We have implemented a shift policy so that three separate teams of vets & their support staff have no physical contact with each other, in an effort to protect our staff to the greatest extent possible from COVID exposure, and to support ongoing availability of the clinic for your pets. The clinic is closed and deep sanitized between shifts. For this reason it may be difficult to access your preferred vet as promptly as previously possible, but please continue to make a vet request and we will accommodate as possible.

ILLNESS IN YOUR FAMILY

Please advise us if you or anyone in your household has been sick recently, and preferably send a friend or family member to the clinic with your pet. If you are in quarantine and unable to pick up your food or medications, email us and we will facilitate a drop-off. If you are ill, have traveled in the last 14 days, or have been exposed to COVID we ask that you inform us and we will manage your pet without your assistance and communicate with you via telephone.

MOST IMPORTANTLY

On behalf of the whole Cochrane Animal Team, we THANK YOU for your continued loyal patronage, understanding, and patience during this time, as we try to provide the safest environment for our staff and clients.

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